Frequently Asked Questions
How far away is the Puerta del Sol?
About 800 meters.
How far away is the Prado Museum?
A 12-15 minute walk.
How much is a taxi from the airport? How long does it take?
Roughly €30 and it takes approximately 25 minutes.
What is the surrounding quarter like?
We are in the center of Madrid (Sol-Opera)
I am attending a fair at IFEMA: Is it easy to get to from the hotel?
You can either take a taxi or the underground. It is the same distance and price as from the airport.
What time is check-in and check-out?
Check-in and check- out are at 12.00 p.m.
Is there a late check-out?
Please ask in the reception.
Can I choose the bed for my room? (double bed – twin beds)
Yes.
Do the rooms have a balcony or terrace? Can I book one?
They have either a balcony or a terrace and they can be booked in advance.
Are there no smoking rooms?
We have 5 no smoking floors.
How many floors are there? Is there an elevator?
The building is made up of 6 floors and is equipped with 2 elevators.
Frequently Asked Questions
Do the rooms have air conditioning? Is it operational all year?
The rooms are fitted with air conditioning and heating. Yes, it is operational all year round.
Is the hotel suitable for disabled people?
Yes, the hotel caters for disabled people.
Can I leave my luggage in a storage facility when I leave my room?
We have a checkroom where you can leave your luggage until your departure.
Where can I park my car? Is it safe? How much does it cost?
We have private car park and a valet car park service. The price is €18 + 8% VAT for a full day. On your departure day you can leave the car in the car park, at no additional charge, until you leave.
Is there an Internet connection available to guests?
Yes, we have two computers that guests can use free of charge.
Can I connect with my laptop to the Internet in my room? Is it wireless?
We have a free wireless Internet connection (WIFI) throughout the hotel.
Is there a romantic and quiet suite available? How can I book it?
Yes, we have Suites and Junior Suites available and all you have to do is select this type of room when booking.
What languages do the reception staff speak?
Spanish, English, German, French, Italian and Galician
Where can I rent a car?
At reception you can book a number of services such as cars, excursions, tickets and restaurants.
Frequently Asked Questions
Do the rooms have air conditioning? Is it operational all year?
The rooms are fitted with air conditioning and heating. Yes, it is operational all year round.
Is the hotel suitable for disabled people?
Yes, the hotel caters for disabled people.
Can I leave my luggage in a storage facility when I leave my room?
We have a checkroom where you can leave your luggage until your departure.
Where can I park my car? Is it safe? How much does it cost?
We have private car park and a valet car park service. The price is €18 + 8% VAT for a full day. On your departure day you can leave the car in the car park, at no additional charge, until you leave.
Is there an Internet connection available to guests?
Yes, we have two computers that guests can use free of charge.
Can I connect with my laptop to the Internet in my room? Is it wireless?
We have a free wireless Internet connection (WIFI) throughout the hotel.
Is there a romantic and quiet suite available? How can I book it?
Yes, we have Suites and Junior Suites available and all you have to do is select this type of room when booking.
What languages do the reception staff speak?
Spanish, English, German, French, Italian and Galician
Where can I rent a car?
At reception you can book a number of services such as cars, excursions, tickets and restaurants.